Item Pick-Up Policy
PSA regarding auction pickups:
Up until now, we haven't had a problem with holding items when you are bidding on other auctions, but since we are getting larger items, this is becoming a problem.
So, as of 12/20/22, we will only hold items for 2 auctions. If items aren't picked up within 5 days of the 2nd auction, they will be re-listed.
We will TRY to call to remind you. But this is getting to be a big problem, as we have several customers who still have items here after several weeks, and we don't have time to call every one of them.
Ultimately, it is YOUR responsibility to know that you have items to pick up.
We always allow 5 days for you to schedule your pickups. If, after 5 days, we haven't heard from you, your items WILL be forfeited and re-stocked.
We are sorry to have to do it this way, but we are getting overwhelmed with piles of unclaimed items.
Thank you for your understanding, and for being great customers!
Inspection Times: Are now by appointment only, please see scheduler to set up an inspection time
Pick-Up times: See Scheduler in Equip-bid
WE ARE NOW REQUIRING THAT YOU USE THE SCHEDULER TO SCHEDULE YOUR PICKUPS, as there is not always someone at the auction house. If we know when you are coming, then we can make sure someone is there.
Factory Sealed: New, in-box, never-used, original product in original box. We stand behind the listing as described. Because we strive to inspect all items, if we open a box and the contents appear factory sealed, we will label it as such. Being “new,” we have not checked for function/internal damage. You may inspect/test before you leave; otherwise, there is a 48-hour return policy.
Appears New: Item appears to be in new condition, not used. They may or may not be in the original box. They should work as expected. We inspect for the following: Does not appear to have been pre-owned Box may be damaged, however, MAJOR components/pieces are intact and functional. We cannot guarantee all screws/bolts are in the box, but we will do our best to note if we don’t see them. Hardware such as screws and bolts are generally available online or at a hardware store. You may test your item before you leave. If it does not work, you may return it for a full refund; otherwise, there is a 48-hour return policy.
Open Box: Open Box represents several conditions, such as incomplete, pre-owned, new but not verified for condition, untested, could be fully functioning, or dead on arrival (DOA). We have not tested these items. As always, we will continue to do our best to describe what we see. Please use inspection time to preview and test open box items before you bid. Open Box items may not be returned; they are solid as-is.
Damaged: These items have known damage. We will do our best to describe/picture the damage. We don’t test for functionality. These could be items never used/owned, such as a grill that had shipping damage to the lid but that was never put together or used. This could indicate a scratch or a dent, or the item could be totally broken. We encourage you to preview damaged items during our inspection hours. Damaged items can not be returned; they are sold as-is.